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disaster control and crisis management

This is an english Version of the topic "Bevölkerungsschutz" with the most important informations on how to call for help in Germany and useful facts about civil protection in the city of Rösrath.

How to call for help in an emergency situation

Fast help in case of emergency - dial 112!

In Germany various state and public institutions guarantee assitance in case of an emergency.

The most important are

■ fire brigade (Feuerwehr)

■ rescueservice/paramedic (Rettungsdienst)

■ police (Polizei)

If you need paramedic or fire brigade, call 112. Don't be afraid to call for help. The trained and highly skilled staff at the fire-and-rescue-control-center will guide you safely through the emergency call.

All you have to do is call.

112 is valid throughout Europe and is free of charge. It also works when your cell phone credit is used up. All you need is a cell phone with a valid sim card. Unlocking is not necessary for an emergency call.

If you need urgent assistance from a doctor but it is not a life-threatening emergency, you can find help by calling 116117.

In addition to the classic emergency call, the emergency call app nora has been available since 2021. It is a valuable addition to the classic emergency call, especially for people who have difficulty speaking. Nora can be used in English as well!

If you need police assistance, dial 110.

You can find further emergency numbers here (German).

What to do in an emergency situation

Emergencies can happen anytime and anywhere, be it a heart attack, stroke or the classic traffic accident, an accident at work or a fall from a ladder at home.

If you arrive at an emergency scene as an uninvolved person, for example in a traffic accident, follow these tips:

Look out for your own safety!

No one is helped if you also injure yourself.

Draw attention to the situation!

Call for help, give signs that bystanders recognize the emergency. It is better to help together than alone.
Distribute tasks so that important measures can be carried out in parallel.

Get an overview!

Bring order into chaos.
Only if you have an overview of the overall situation can you make an adequate emergency call and help where it is most needed.

Secure the accident site!

The following applies not only on roads: warn other people of the accident site to avoid further consequential damage. If others come upon the scene of an emergency unexpectedly, this puts not only the victim but also yourself in even greater danger.

Make the emergency call!

The sooner you call, the sooner the fire and rescue services can get to you. Dial 112!

Provide first aid!

Attend to affected persons and initiate the most important first aid measures. It may only take one move to save a life.

Wait for the arrival of the emergency services!

No matter how important your appointment is. Imagine the paramedics arrive and can't find the patient. Stay on the scene and show firefighters or paramedics where to help.

How to prepare for an emergency situation

It is important for everyone to be prepared for crisis situations. This can include having a first aid kit, a fire blanket, or a fire extinguisher in your home. Installing smoke alarms in bedrooms and along escape routes is also crucial for nighttime warnings.

Additionally, it's a good idea to consider what you would need to take with you if you have to temporarily leave your home during an evacuation. Creating an emergency kit with essential supplies and your most important documents is recommended.

In the event of a prolonged power outage, it's advisable to have a supply of food, particularly drinking water, and other everyday necessities on hand.

During a crisis, emergency services may be occupied with major emergencies and may not be able to provide assistance to everyone immediately. Therefore, it's essential to make your own preparations.

For more useful and detailed information, you can refer to the brochure provided by the Federal Office of Civil Protection and Disaster Assistance.

You should prepare yourself as well as possible for a crisis. In extreme cases, it can take hours or even days for effective outside help to arrive.

Warning and Alert

Disasters usually happen suddenly, so there is very little or no lead time. The greatest danger in such a situation is not being informed. Therefore, in Germany, all possibilities are used to alert many people as quickly as possible and to provide them with the necessary information.

The warning consists of two parts:
The alert: sounds like a fire brigade, but here the aim is to draw attention to the fact that something is wrong. This can typically be done using sirens or cell broadcast.
The Informing: this is where you come in! If you have learned that there is a danger, you should inform yourself immediately in order to be able to protect yourself and your relatives from the imminent danger! You can receive information on the radio, via cell broadcast and warning apps.

For example, warnings are issued about industrial accidents, major fires or natural disasters such as flash floods. But the warning infrastructure can also be used in the event of an evacuation following the discovery of a bomb, contamination of drinking water, power failure or an attack.

Warnings are always issued when a situation occurs that requires immediate action.

To reach as many people as possible as quickly as possible, many warning devices are used in parallel in Germany.


The classic warning instrument is the siren. Even though older, mechanical sirens have been mostly replaced by electronic ones today, their purpose remains. With a siren, all people in an area can be "alerted" - even at night - and know that they need to be informed immediately about the danger and the correct behaviour. The quickest way to get up-to-date information is the radio.

If you hear a siren, do not call the emergency number unnecessarily, keep it free for real emergencies!

What to do in case of siren warning

■ Keep calm
■ Go to a building / flat
■ Close doors and windows
■ Help children and people in need of help, inform neighbours
■ Switch on local radio / television / check warning app
■ Keep the emergency numbers 112 and 110 free: only dial in case of acute danger
■ Follow further information and instructions

Warning - rising and falling tone

All-clear Signal - continuous tone

The City of Cologne provides detailed information on the topic of warnings in various languages here.

Source for the siren signals: City of Cologne


In case of emergency, you will be warned via the German Cell-Broadcast System. You don't have to do anything else, your mobile phone automatically receives the warning when you are in a dangerous area.
Check in your smartphone system settings that your device can receive warnings.

Additional, you can use a warning app in Germany. It provides you with more detailed information and warns you in advance in the event of severe weather. You can also receive information about places where you are not currently located.

Apart from installation, warning apps also require a functioning internet connection. This puts them at a disadvantage compared to Cell Broadcast, but they offer more information.
A combination of both is recommended.

The NINA-App of the federal government can be used in several different languages and even warns of monsters!

Radio, Television and Social Media

Radio and Television

The fastest way to send - or receive - a warning is on the local radio. If a storm or disaster is imminent, a switched-on radio is a must-have. At the latest, if you have been "alerted" by another means of warning, local radio will always provide you with the latest tips and information.

One advantage of the classic radio receiver is that it can often still receive a signal even after the power and mobile phone networks have failed, as radio waves are spread via a different radio system.

Frequency Radio Berg for Rösrath: 99.7 MHz
Frequency WDR Rheinisch-Bergischer Kreis: 102.4 MHz

Good to know: in the event of a black out, a battery/crank-powered radio or the car radio can be used.

Warnings are not only on local radio, information is also broadcast on local television.

Internet and Social Media

There are many sources of information on the internet. However, make sure to get information (only) from reputable sources. Unfortunately, there are people who abuse dangerous situations in order to spread fear and terror for self-promotion.

Of course, you will be informed by your city of Rösrath, also on social media.
The Rösrath fire brigade provides information here, and the Rheinisch-Bergischer Kreis also provides information in case of emergency.

The platforms of local radio and television also offer qualified and verified information on the internet in the event of a disaster.

Test-Alert and Warning-Days

Every year on the 2nd Thursday in September, there is a nationwide warning day. It is intended to raise people's awareness of the topic, to make the function and procedure of the warning more comprehensible and to draw attention to the available warning means (e.g. sirens, warning apps, cell broadcast). The state of North Rhine-Westphalia has also introduced a state-wide warning day, so that together with the district-wide warning days, a quarterly review of the warning means takes place.

Why is this important?
First of all, it is about improving the functioning of the warning means, e.g. the sirens or the cooperation with radio and media houses. Organisational and technical errors can be corrected so that everything works in an emergency.
Equally important is the sensitisation of all citizens on how to be warned and what to do in case of a warning, for example via siren. The more often one deals with the topic, the more routine one gains in order to act optimally in an emergency.

The next warning days:
14 March 2024: NRW-wide warning day (planned)
12 September 2024: nationwide warning day (planned)

If you notice that a siren in the area of the city of Rösrath did not work correctly, we would be pleased to receive your feedback at Bevoelkerungsschutz@roesrath.de.

Further information

Detailed information can be found in the "Bevölkerungsschutz" section (german).

This page is under construction. Suggestions and comments are welcome to Bevoelkerungsschutz@roesrath.de